LGPD Compliance

Privacy Policy of a22bet – Your Data Protected

Knowing what happens to your data when you use a22bet is your right — and explaining it clearly is our responsibility. On this page you'll find everything about how we collect, use, and protect your personal information, in accordance with the General Data Protection Law (LGPD) and the highest industry security standards.

Last updated: January 2026 Valid for users in Brazil

A22bet operates in compliance with the LGPD (Lei nº 13.709/2018)

The Lei Geral de Proteção de Dados is Brazil's primary legislation governing the processing of personal data. a22bet applies all LGPD principles to the collection, use, and protection of your information — including data subject rights, the legal basis for each processing activity, and the required security measures. If you have questions about your rights as a data subject, contact us via live chat or at suporte@a22bet.best.

1. Who We Are — The Controller of Your Data

A22bet is a Sports Betting and online casino platform operating in the Brazilian market, accessible at a22bet.best. For the purposes of the General Data Protection Law (LGPD — Law No. 13.709/2018), a22bet acts as controller of its users' personal data — meaning it is a22bet that decides how and why your data is processed.

This Privacy Policy transparently describes all of a22bet's personal data processing practices, covering everything from your first visit to the site through every deposit, bet, and withdrawal made on the platform. It applies to all registered users and visitors of a22bet's website in Brazil.

A22bet is committed to processing your data solely for the purposes stated in this document — with no undisclosed uses, no selling of your information to third parties, and the level of security your personal and financial data deserves.

To contact a22bet's data protection officer (DPO) or to exercise any right provided under the LGPD, please use the email suporte@a22bet.best with the subject line "Data Privacy".

2. Data We Collect

A22bet collects personal data in the following situations and categories:

2.1 Data provided directly by you

  • Full name and date of birth;
  • CPF (Cadastro de Pessoas Físicas);
  • Email address and mobile number;
  • Full residential address including postal code (CEP);
  • Identity documents (RG, CNH, or passport) when requested for identity verification;
  • Payment information: Pix key, credit/debit card details, bank account for wire transfers.

2.2 Data generated through platform use

  • Full betting history — sports, markets, odds, amounts, and outcomes;
  • Financial transaction history — deposits and withdrawals with dates, amounts, and payment methods used;
  • Session data — access times, session duration, pages visited on the platform;
  • Device used — type (mobile, tablet, desktop), operating system, browser, and screen resolution;
  • IP address and approximate geographic location.

2.3 Data collected via cookies and similar technologies

A22bet uses cookies and tracking technologies to keep your session active, remember preferences, analyze platform usage, and ensure security. See Section 8 of this Policy for full details on cookies.

Data Category Primary Purpose Required?
Full name, CPF, date of birth Identity and age verification Yes
Email and mobile Communication and authentication Yes
Banking details / Pix Processing of deposits and withdrawals Yes
Betting history Service operation and compliance Auto-generated
Session and IP data Security and fraud detection Auto-generated
Analytics cookies Improved user experience Optional (configurable)
3. How We Use Your Data

A22bet uses the personal data collected solely for the purposes described below. No data is used for any purpose not disclosed in this document.

  • Service delivery: create and manage your account, process bets, and handle deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and wire transfers;
  • Identity and age verification: ensure that only users aged 18 and over residing in Brazil can access a22bet's services, in compliance with applicable regulations;
  • Security and fraud prevention: monitor suspicious account activity, detect unauthorized access attempts, identify money laundering patterns, and protect the integrity of the platform;
  • Service-related communications: send transaction confirmations, security alerts, bet notifications, and updates to the Terms and Conditions and this Privacy Policy;
  • Customer support: log and resolve support requests, document betting disputes, and investigate complaints based on evidence;
  • Responsible gambling: monitor usage patterns to identify possible signs of problem behavior and ensure that responsible gambling tools function correctly;
  • Platform improvement: analyze how a22bet is used to identify improvements in interface, speed, and functionality — especially on the mobile experience;
  • Compliance with legal obligations: meet regulatory authority requirements, respond to court orders, and fulfill obligations established by law.

A22bet not used your personal data to sell third-party advertising, build behavioral profiles for external commercial purposes, or share your information with other betting platforms.

4. Legal Basis for Data Processing

The LGPD requires that every processing of personal data have a specific legal basis. a22bet grounds the processing of your data on the following bases set out in Article 7 of Law No. 13.709/2018:

  • Contract performance — processing is necessary to provide the contracted services when you create your account and place bets on a22bet. Without the essential data, the service cannot be performed;
  • Compliance with a legal or regulatory obligation — identification data, financial history, and betting records are retained to meet legal requirements, including anti-money laundering rules and industry regulations;
  • Legitimate interest — security analysis, fraud detection, and anomalous behavior monitoring on the platform are carried out on the basis of a22bet's legitimate interest in protecting the integrity of the service and the safety of all users;
  • Consent — for marketing communications, personalized promotions, and non-essential analytics cookies, a22bet asks for your explicit consent, which can be withdrawn at any time.
5. Sharing Data with Third Parties

A22bet does not sell, rent, or share your personal data with third parties for marketing or advertising purposes. Data sharing occurs only in the situations described below, all of which are necessary for service delivery or required by law:

  • Payment processors: to process transactions via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED transfers, a22bet shares the necessary payment data with the processors and financial institutions involved (such as Nubank, Itaú, Bradesco, Banco do Brasil, and others). These processors operate as data processors under contract with a22bet;
  • Game providers: studios such as Evolution Gaming, Pragmatic Play Live, and other slots and casino providers receive only the technical data required to display games on the platform — with no access to the user's full profile;
  • Identity verification: KYC (Know Your Customer) services may receive documentary data to verify the user's identity and age during the verification process;
  • Competent authorities: a22bet may share data with the Judiciary, Public Prosecution Service, Federal Police, or other authorities when required by law, court order, or official investigation;
  • Auditors and compliance: audit firms contracted by a22bet may access data in aggregated, anonymized form for compliance and certification purposes.

Any partner that receives data from a22bet is contractually required to use it solely for the stated purpose and to apply security measures consistent with those adopted by a22bet.

6. How Long We Retain Your Data

A22bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. Retention periods vary by data category:

  • Registration and identity data — retained for as long as the account is active and for up to 5 years after closure, as required by anti-money laundering regulations;
  • Financial transaction history — retained for at least 5 years, in accordance with the tax and regulatory obligations applicable to the sector;
  • Betting history — retained for up to 3 years for support, dispute resolution, and compliance analysis purposes;
  • Session data and security logs — retained for up to 12 months for fraud detection and incident investigation purposes;
  • Customer support data — support records kept for up to 2 years for reference in future disputes;
  • Non-essential cookie data — retained for the duration of each cookie's validity period, typically between 30 days and 12 months.

Once the applicable retention periods have expired, data is deleted or anonymized in a way that makes it no longer possible to identify the data subject.

7. Data Security

A22bet implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. Key security measures include:

  • 256-bit SSL encryption across all communications between your device and a22bet's servers — the same standard used by Brazil's largest digital banks;
  • Encryption at rest for sensitive data stored on servers, including passwords (stored only as an irreversible hash) and financial information;
  • Two-factor authentication (2FA) available to all users as an additional layer of account protection;
  • Real-time security monitoring — automated systems detect anomalous access patterns and intrusion attempts, triggering alerts and automatic blocks;
  • Strict internal access controls — a22bet employees access personal data only when required for their role, with access logging and periodic permission reviews;
  • Penetration testing and security audits conducted periodically by specialized firms to identify and remediate vulnerabilities before they can be exploited.

In the event of a security incident that may affect your personal data, a22bet will notify the National Data Protection Authority (ANPD) and the affected individuals within the timeframes established by the LGPD — within 72 hours of identifying the incident when there is significant risk.

You can also help keep your account secure: use a strong, unique password, enable 2FA, and never share your credentials with anyone — not even a22bet's support team, who will never ask for your password.

8. Cookies and Tracking Technologies

A22bet uses cookies — small text files stored on your device — and similar technologies to keep the platform running properly, analyze usage, and personalize your experience. a22bet uses three categories of cookies:

Essential

Required for the platform to function: keeping your session active, processing bets and transactions, and securing your account. These cookies cannot be disabled — without them, the site won't work. Examples: login session cookie, authentication token, language preferences.

Functional

These cookies allow a22bet to remember your preferences and personalize your experience: favorite sports, selected language, odds display format. They are optional but significantly improve the experience, especially on mobile.

Analytics

These cookies help a22bet understand how users interact with the platform — which sections are visited most, where navigation issues arise, and which features see the most use. Data is collected in aggregate form and anonymized where possible. These cookies are optional and can be disabled without affecting core functionality.

You can manage your cookie preferences at any time through the privacy settings panel in your account or via your browser settings. Disabling analytics cookies does not affect your ability to bet or make transactions on a22bet.

9. Your Rights as a Data Subject

The LGPD guarantees a set of rights to personal data subjects. a22bet respects and facilitates the exercise of all these rights. Here is what you can request:

Right of Access

Request a copy of all personal data a22bet holds about you, including your betting history, transactions, and account records.

Right to Rectification

Correct inaccurate, incomplete, or outdated information on your a22bet account — such as your address, phone number, or registered email.

Right to Erasure

Request the deletion of your personal data when there is no longer a legal or contractual basis for retaining it. Some data may be kept due to legal obligations even after account closure.

Right to Data Portability

Receive your data in a structured, machine-readable format for transfer to another controller, where technically feasible and legally applicable.

Right to Object

Object to data processing carried out on the basis of legitimate interest or for direct marketing purposes — including withdrawing consent for promotional communications at any time.

Right to Information

To be informed about which entities a22bet shares your data with, the legal basis for each processing activity, and how long your data is retained.

To exercise any of these rights, contact us via a22bet's 24-hour live chat or send an email to suporte@a22bet.best with the subject line "LGPD Rights – [Your Name]". a22bet will respond within 15 business days, as required by the LGPD.

To protect your privacy, a22bet may request identity verification before processing data access or deletion requests. This measure ensures that no one can access or delete your data without your authorization.

10. Minors

A22bet does not intentionally collect personal data from users under 18. The platform's services are exclusively intended for adults residing in Brazil, and registration requires age confirmation at the time of sign-up.

If a22bet identifies that data from a user under 18 was inadvertently collected, that data will be immediately deleted and the account closed. If you suspect a minor has created an account on a22bet, please contact support so the matter can be investigated and handled as a priority.

Access to betting platforms by users under 18 is prohibited by law in Brazil. a22bet uses age verification systems and may request documentation at any point during the user relationship.

11. Changes to this Privacy Policy

A22bet may update this Privacy Policy periodically to reflect changes to its services, applicable legislation, or data processing practices. The date of the most recent update is always displayed at the top of this page.

Material changes — those affecting your rights as a data subject or modifying the purposes of processing — will be communicated at least 7 days in advance by email to the address registered on your account and/or by a prominent notice on the platform.

Continued use of a22bet after changes are published constitutes acceptance of the updated version of this Policy. If you disagree with the changes, you may close your account and request deletion of your data before the changes take effect.

12. DPO Contact and Privacy Channel

A22bet has appointed a Data Protection Officer (DPO), as required by the LGPD for organizations that process personal data at scale. The DPO is the official point of contact for privacy-related matters and data subject rights.

To contact the a22bet DPO:

  • Email: suporte@a22bet.best — subject line: "Data Privacy" or "DPO";
  • Live chat: available 24 hours a day, 7 days a week, in Portuguese — request to speak about data privacy;
  • Response time: up to 15 business days for formal LGPD rights requests; up to 24 hours for general privacy inquiries.

You also have the right to lodge a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) if you believe a22bet's processing of your data violates the LGPD. Information on how to contact the ANPD is available on the official Brazilian government website.

Our Commitments

How a22bet Protects Your Privacy in Practice

Beyond its legal obligations, a22bet makes practical privacy commitments to its users — commitments that make a real difference day to day.

256-Bit SSL Encryption

All communications between your phone or computer and a22bet's servers are encrypted with 256-bit SSL — the same standard used by Brazil's leading digital banks, such as Nubank and Banco do Brasil. Your data in transit is never exposed.

No Sale of Data to Third Parties

A22bet does not sell, rent, or share your data with third parties for marketing or advertising purposes. Your information exists to make the platform work for you — not to generate revenue from targeted ads. That's a real difference from most digital platforms.

LGPD Compliance

A22bet's data processing fully complies with the General Data Protection Law (Lei nº 13.709/2018) — with a declared legal basis for each operation, a designated DPO, a record of processing activities, and formal procedures to fulfill data subjects' rights.

Your Rights, Genuinely Respected

The right to access, correct, port, and delete your data is not a decorative button. a22bet maintains a formal process to handle LGPD rights requests within a maximum of 15 business days, with a dedicated privacy channel available 24 hours a day.

Communications Preferences

You decide whether to receive marketing communications and promotions from a22bet. Consent can be withdrawn at any time through your account dashboard or directly via support — no red tape, no days-long wait for the opt-out to take effect.

Configurable Cookies

Only cookies strictly necessary for the platform to function are enabled automatically. Analytics and functional cookies can be turned on or off at any time in your a22bet account privacy settings.

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Responsible Gaming

Bet Responsibly and Within Your Limits

A22bet also uses collected data to help you gamble responsibly — identifying patterns that may indicate problematic behavior and providing real control tools.

Deposit Limit

Set daily, weekly, or monthly deposit limits in your profile. Once a limit is reached, new deposits are automatically blocked.

Voluntary Break

Activate a 24-hour, 7-day, or 30-day break at any time. During this period, bets and deposits will be suspended on your account.

Self-Exclusion

Account block for up to 5 years — with no possibility of reactivation during the chosen period, regardless of any subsequent request.

18+ Only

A22bet is exclusively for users aged 18 and over residing in Brazil. Access and wagering by minors is prohibited and continuously monitored.

Privacy Policy Summary

A22bet collects your personal data to provide the contracted services, verify your identity, process payments via Pix and other Brazilian payment methods, ensure platform security, and comply with legal obligations. Your data is protected with 256-bit SSL encryption and processed in accordance with the LGPD (Law No. 13.709/2018). a22bet does not sell your data to third parties. You have the right to access, correct, port, and delete your data at any time through the privacy channel. For more information on how to exercise your rights, contact us via 24/7 chat or by email suporte@a22bet.best. For details on platform usage rules, please refer to our Terms and Conditions.

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